AI Assist - On-Demand Support Expert
Introduction
The frontline.io AI Assist is a project-aware digital companion designed to provide end users with immediate, factual support. By leveraging the specific knowledge base of your workspace, the AI Assist acts as a 24/7 expert that can troubleshoot issues, identify the correct procedures, and guide you directly to the resources you need to get the job done accurately.
This assistant is grounded in your project's unique documentation, using the content accessible within the frontline.io AI Studio, ensuring that every recommendation is relevant to the specific equipment or processes you are working with.
AI Assist is a standalone module that must be enabled within a Workspace.
Accessing the AI Assistant
The AI Assist is available across multiple interfaces to ensure support is available wherever you are working.
Look for the twin stars icon representing the AI Assist:
- Web: Click the AI Icon located to the right of the search bar.
- PC: Select the 4th tab located on the left-hand navigation menu.
- Mobile: Select the 4th tab located on the left-hand navigation menu.
- Wearables: Support for AR/VR environments is currently in development and scheduled for release in the coming months.
Features
Smart Troubleshooting
Instead of manually searching through folders, you can discuss technical challenges directly with the AI to find a resolution:
- Identify Procedures: Describe a problem or a specific task, and the AI will provide a list of relevant, clickable links to the correct interactive flows.
- Automated Loading: When the AI identifies the exact flow required for your task, it can automatically load the relevant file, allowing you to begin the procedure without further navigation.
- Interactive Guidance: The AI can help narrow down complex problems by presenting a range of potential flows that relate to your query, helping you identify the precise procedure to follow.
Factual Accuracy and Fact-Checking
Reliability is critical in technical environments. The AI Assist includes built-in features to ensure you are following the correct instructions:
- Direct Citations: Every response provided by the AI includes links to the source articles within the knowledge base.
- Fact-Checking: These links facilitate instant fact-checking, allowing you to verify high-stakes information against the original documentation.
- Digital Twin Context: Because content creators can add AI-generated descriptions to Digital Twins, the assistant understands exactly which parts and assets you are referring to during your conversation.
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