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Remote Support - Annotations
Remote Support - Annotations
Updated over a week ago


Annotations in a remote support call refer to a set of tools that allow you to draw, add arrows, highlight specific areas, and place beacons of different colors on the remote screen to convey information to the other person. These tools are useful in providing visual aids and explanations, making it easier to understand and solve issues remotely.

Use annotations during a call:

  1. Click on the arrow icon located at the top of the screen to open the annotation menu.

  2. Choose the type of annotation you want to use, such as drawing, beacon or arrow.

  3. Select the color you want to use for the annotation.

  4. Freeze the screen (relevant for PC and Mobile APPs)

  5. Click on the specific area of the screen where you want to place the annotation or draw.

  6. To clear all annotations from the screen, click on the "Clear all" option in the annotation menu.

  7. To remove the last annotation placed on the screen, click on the "Go back" icon in the annotation menu.

By following these steps, you can effectively use annotations to communicate and collaborate during a remote support call.

Best practices:

  • Annotations placed on white areas may not be accurately positioned because the camera may not be able to detect depth, resulting in a slight displacement of the annotations.

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