frontline.io

The Web-based remote support room enables creating and running a remote support call without using the application.

Login into the web workspace <a href="http://www.frontline.io" rel="nofollow noopener noreferrer" target="_blank">www.frontline.io</a>

Allow frontline.io to use the camera and microphone

Invite Workspace Users or invite participants using their device ID

To share your screen, first choose whether you want to share a specific tab, window, or your entire screen. Then, locate and click the "Share" button to initiate the screen sharing process. 

To stop sharing your screen, simply select the "Stop Sharing" option.

Annotations refer to a set of tools that allow you to draw, add arrows and beacons of different colors on the screen. To access the annotation menu, simply click on the small arrow located at the top of the screen. For further details on using annotations in remote support, please refer to the dedicated article: <a href="https://helpdesk.frontline.io/en/articles/7161017-remote-support-annotations">Remote Support Annotations</a>.

If you click on the chat icon located at the bottom left corner, you will be able to access the chat feature. This provides an additional means of communication that you can use during a call.

1. `Click: “Remote support”
   
    
2. Select: “Continue in this browser”
   
    
3. Join the room
   Allow frontline.io to use the camera and microphone
   
    
4. Add your name and join the call 
   
    
5. Remote Support call opens
   
    
6. Select Camera and Microphone 
   
    
7. Share Remote Support Meeting Information
   
    
8. Invite participants
   Invite Workspace Users or invite participants using their device ID
   
    
9. Share screen
   To share your screen, first choose whether you want to share a specific tab, window, or your entire screen. Then, locate and click the "Share" button to initiate the screen sharing process. 
   
    
   To stop sharing your screen, simply select the "Stop Sharing" option.
   
    
10.  Annotations
    Annotations refer to a set of tools that allow you to draw, add arrows and beacons of different colors on the screen. To access the annotation menu, simply click on the small arrow located at the top of the screen. For further details on using annotations in remote support, please refer to the dedicated article: <a href="https://helpdesk.frontline.io/en/articles/7161017-remote-support-annotations">Remote Support Annotations</a>.
    
     
11.  Chat
    If you click on the chat icon located at the bottom left corner, you will be able to access the chat feature. This provides an additional means of communication that you can use during a call.
    
     
     