In the mixed reality frontline application, the Remote Support feature offers users interactive assistance for maintenance and support tasks. Along with text-based guidance, it enables video calls with technicians, allowing face-to-face communication and personalized assistance.

By reducing the need for on-site support, this feature saves time and resources.

For more information about the Remote Support feature, please read the articles "Remote Support - Dashboard Explained." and "Remote Support - Meeting Dashboard Explained".

To begin, navigate to the Remote Support zone in the main app menu. This will direct you to the remote support main window. Here, you will find the same options available as in other platforms: Join Meeting, Create Meeting, and Call a Device.

Choose the option that suits your needs. If you want to participate in a meeting, select Join Meeting or Create Meeting. Alternatively, if you wish to connect with someone whose ID number you already know, simply choose Call a Device.

Similar to other platforms, the Remote Support Meeting Dashboard offers the same capabilities. However, there is one key distinction: participants will be able to view your perspective through your Mixed Reality device, but they will not see you.

Nonetheless, you will still have the ability to see the participants and their screen sharing, if applicable.

The Meeting Dashboard is divided into three primary sections: the video window, where you can observe the participants, the top menu, and the bottom menu.

You Can

The top menu bar offers several options for customization. You can pin or unpin the menu, similar to other sections of the app. The menu also features your avatar, which provides options to close the app or log out. Additionally, it shows the current date, time, and battery status.

Home Botton

Next to the meeting call interface, you'll find a Home icon, which serves as the home button.

Its purpose is to "minimize" the call, allowing you to engage with the app's main menu. Through this feature, you can seamlessly navigate to the Knowledge zone and access Digital Twin or Procedure functionalities while remaining on the call.

The bottom menu bar offers essential tools for communication and interaction during the meeting. Let's go through each tool from left to right as illustrated in the image below.

Hangout Button

You can use this button to end or hang up the call.

Camera On/Off

toggle your camera on or off to allow other participants to see what you are viewing through your device.

Microphone On/Off

Activate or deactivate your microphone to enable or disable your ability to speak during the meeting.

Chat: Engage in a text-based conversation with other participants using the chat feature.

Participants List: Access a list that displays the names of all participants attending the meeting with you.

Participants

This section displays the current users in the meeting, with the total count shown above the icon. Within the list, you can also invite additional users to the meeting by selecting from the workspace users list or by entering their device ID.

Information Window

Find important details about the meeting, such as the Meeting ID and password, which you can share with others who wish to join.

Closed Captions

Choose your spoken language to enable translated closed captions, providing text-based interpretations of spoken dialogue.

for more information about the close captions please read the article:

Closed Captions: Enhancing Communication in Remote Support Meetings

Annotations

Clicking the Annotation button will open the annotation panel on the side of the meeting window.
The annotations in a remote support call refer to a set of tools that allow you to draw, add arrows, highlight specific areas, and place beacons of different colors on the remote screen to convey information to the other person. These tools are useful in providing visual aids and explanations, making it easier to understand and solve issues remotely.

For more detailed information about annotations, please refer to the Remote Support - Annotations article.

The Remote Support feature in the mixed reality frontline application offers a transformative approach to maintenance and support tasks.

By leveraging face-to-face communication, personalized assistance, and interactive tools, it eliminates the need for on-site visits, saving valuable time and resources. With the power of mixed reality, users can collaborate effectively, leveraging annotations and essential meeting tools to enhance communication and problem-solving.

Embrace the possibilities of remote support in mixed reality and unlock new levels of efficiency and productivity in your operations.