In the mixed reality frontline application, the Remote Support feature offers users interactive assistance for maintenance and support tasks. Along with text-based guidance, it enables video calls with technicians, allowing face-to-face communication and personalized assistance.

By reducing the need for on-site support, this feature saves time and resources.

For more information about the Remote Support feature, please read the articles "Remote Support - Dashboard Explained." and "Remote Support - Meeting Dashboard Explained".

To begin, navigate to the Remote Support zone in the main app menu. This will direct you to the remote support main window. Here, you will find the same options available as in other platforms: Join Meeting, Create Meeting, and Call a Device.

Choose the option that suits your needs. If you want to participate in a meeting, select Join Meeting or Create Meeting. Alternatively, if you wish to connect with someone whose ID number you already know, simply choose Call a Device.

Similar to other platforms, the Remote Support Meeting Dashboard offers the same capabilities. However, there is one key distinction: participants will be able to view your perspective through your Mixed Reality device, but they will not see you.

Nonetheless, you will still have the ability to see the participants and their screen sharing, if applicable.

The Meeting Dashboard is divided into three primary sections: the video window, where you can observe the participants, the top menu, and the bottom menu.

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The top menu bar will provide you with various annotation options. You can pin or unpin the menu, just like in other parts of the app.
In this menu, you'll find your avatar, which allows you to close the app or log out. Additionally, it displays the current date, time, and battery status.

As mentioned before, you can access the annotation features by clicking on the corresponding option. By placing annotations in your surroundings, other participants will also be able to see them.

For more detailed information about annotations, please refer to the Remote Support - Annotations article.
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The bottom menu bar provides you with essential tools for your conversation and interaction during the meeting.

Hangout Button: Use this button to end or hang up the call.

Camera On/Off: Toggle your camera on or off to allow other participants to see what you are viewing through your device.

Microphone On/Off: Activate or deactivate your microphone to enable or disable your ability to speak during the meeting.

Chat: Engage in a text-based conversation with other participants using the chat feature.

Participants List: Access a list that displays the names of all participants attending the meeting with you.

Information Window: Find important details about the meeting, such as the Meeting ID and password, which you can share with others who wish to join.

Closed Captions: Choose your spoken language to enable translated closed captions, providing text-based interpretations of spoken dialogue.

for more information about the close captions please read the article:

Closed Captions: Enhancing Communication in Remote Support Meetings

Next to the meeting call interface, you'll find a Home icon, which serves as the home button.

Its purpose is to "minimize" the call, allowing you to engage with the app's main menu. Through this feature, you can seamlessly navigate to the Knowledge zone and access Digital Twin or Procedure functionalities while remaining on the call.

The Remote Support feature in the mixed reality frontline application offers a transformative approach to maintenance and support tasks.

By leveraging face-to-face communication, personalized assistance, and interactive tools, it eliminates the need for on-site visits, saving valuable time and resources. With the power of mixed reality, users can collaborate effectively, leveraging annotations and essential meeting tools to enhance communication and problem-solving.

Embrace the possibilities of remote support in mixed reality and unlock new levels of efficiency and productivity in your operations.