frontline.io's sub-workspace structure system enables creating a tree-shaped structure of channels and customers that mimics the field organization.
Workspaces with Sub Workspaces
The establishment of the sub-workspace framework is orchestrated by a designated Super Admin.
This individual is appointed by the owner of the overarching workspace.
The Super Admin possesses the capability to generate a sub-workspace from any existing workspace within their purview.
Furthermore, the Super Admin has the option to self-nominate for the role of Super Administrator within the newly created sub-workspace.
Key parameters for defining a sub-workspace include:
- Name
- Owner (via email)
- Number of users
- Optional: Country
- Ability to create sub-workspaces
Content
Content within a sub-workspace encompasses digital twins and flows that can be inherited across hierarchical levels.
The nature of this content is reflective, rendering the creator and subsequent levels as viewers in a read-only mode. Authorization, however, empowers users to generate content within the sub-workspaces.
Remote support calls can be initiated in two ways:
Invitation via device ID, applicable organization-wide.
Invitation from the user's list, feasible at the user's current level or one level below. For instance, a user within the main company can view users in levels #1 and #2 only, whereas a user in level #2 can observe users in levels #2 and #3, connected to their organization.
VTR (Virtual Team Room) functionality extends invitations organization-wide through the use of a unique room number.
The branding identity is cascaded down through the hierarchical levels, ensuring a consistent brand image across the entire workspace structure.