Joining a Remote Support Call through the Web
Access to remote support call in the browser using the received deep link. (The deep link is created by scheduling a call or available during the call currently in progress)
Once the link is clicked the user will be directed to a web page giving them the ability to choose from the following 3 options:
Download frontline.io app
Continue call in the browser
Open in frontline.io
Continue call in the browser
Once clicking on "continue in browser" the user is redirected to a "Join call page" with the following abilities:
Prematurely mute and stop video sharing
Insert their name in the text field
Press the "Join" button (is enabled only after the user inserts a name)
Functionality
Annotations on the screen are available but the annotations will be only on screen and not locked to a real object
Chat is available to all users in the call
Call info is available to all users on the call
Note:
Users joining the call using the frontline.io application enjoy more capabilities than web users:
App users can add participants or view the list of participants
App users can minimize the application, in this case, the call screens
App users can share their screen