Getting Started: An introduction to frontline.io
Updated for V25.3
Introduction
What is frontline.io
frontline.io is a unified platform for AR and VR training and support, designed to eliminate the need to switch between multiple applications. With its wide range of features and seamless integration, frontline.io helps teams streamline workflows and operate more efficiently, allowing them to stay focused on what matters most.
In this guide, you'll find an overview of frontline.io’s core capabilities, steps to get started, and detailed information on its many features, along with links to further documentation for each.
Video Overview
This video provides a brief introduction and general overview of the frontline.io platform, explaining what a workspace is, the distinction between the web platform and the installable apps, and outlining what each platform includes.
Features
Feature Overview
Digital Twins
3D Procedures & Flows
"0" Code Editors
Immersive Rooms
Mixed Reality Operations
AR Remote Support
Digital Twins
frontline.io uses digital twins to bring real-world equipment into an interactive virtual space. These digital twins are high-fidelity 3D models of real-world assets, designed to mirror their physical counterparts and making them ideal for training, simulation and support.
Digital twins are integrated across frontline.io to support a variety of use cases, from onboarding and remote assistance to performance tracking and process validation. This enables frontline.io to prevent an easy-to-use and scalable platform to enable consistent knowledge delivery.
With digital twins, users can:
- Explore equipment in a safe, virtual environment
- Simulate complex real-world scenarios that may be too costly, risky or impractical to recreate
- Improve understanding, reduce downtime, and support better decision-making
- Standardize procedures across teams and locations
* Digital Twins in the Web application are limited to medium size models.
* Rotate and scale are not available on Mobile, but available on tablets
3D Procedures & Flows
frontline.io’s 3D Procedures & Flows offer an intuitive way to build interactive, step-by-step guides using digital twins. These guides are designed to support training, troubleshooting, and operational tasks whether during onboarding or in real-time on the job.
With built-in features like multi-language support, a multi-node system during flow construction, and customizable running modes, teams can tailor procedures to fit different roles, regions, and use cases.
Using this feature, users can:
- Visualize complex procedures in a clear, intuitive format
- Guide technicians or trainees through each step with visual cues, instructions, and embedded media
- Simulate real-world scenarios to improve understanding and reduce errors
- Track user progress and performance for continuous improvement
- Access flows across multiple devices, including AR/VR headsets, tablets, and desktops, making it ideal for both remote and on-site use
"0" Code Editors
frontline.io makes it easy to build immersive 3D training content with zero coding experience required. With built-in authoring tools that focus on simplicity and flexibility, users can quickly design interactive procedures, simulations, and training modules that run smoothly across all supported devices.
These tools give teams full control over their content. Users can manipulate digital twin setups, update flows to match evolving requirements, and implement animations or visual enhancements all within the frontline.io platform. The process is fast, intuitive, and accessible to anyone, regardless of technical background.
The setup process is simple and accessible, allowing teams to:
- Design custom experiences tailored to their equipment and workflows
- Convert existing manuals and documents into engaging, visual formats
- Update and deploy content instantly, without relying on developers
* Version management included
Immersive Rooms
The Immersive Room is a fully customizable virtual environment within frontline.io, designed to support collaborative training, simulation, and support scenarios. It brings together multiple users, digital twins, and multimedia content into a shared space that feels both interactive and engaging.
Teams can use the Immersive Room to run guided sessions, host remote workshops, or simulate complex procedures in a controlled setting. With support for avatars, voice communication, and embedded media, it enables real-time collaboration across locations, making it ideal for onboarding, troubleshooting, or reviewing operational workflows.
The Immersive Room supports a wide range of use cases, including:
- Multi-user training sessions with live interaction
- Remote collaboration using avatars and voice chat
- Scenario-based simulations with digital twins
- Embedded videos, documents, and annotations for enriched learning
- Real-time walkthroughs of procedures and equipment
* The Immersive Room will be accessible on all MR devices in the near future.
More details on the setup and use of an Immersive Room within frontline.io can be found though the links below:
Mixed Reality Operations
frontline.io seamlessly blends virtual and real-world environments to deliver powerful mixed reality experiences. By integrating remote support, interactive procedures, and immersive room sessions into a single workflow, teams can engage with digital content while staying connected to their physical surroundings.
This integration allows users to overlay digital twins, step-by-step instructions, and live guidance directly onto real equipment, enhancing situational awareness and reducing the need for printed manuals or external screens. Whether in the field or on the factory floor, mixed reality helps teams work smarter, faster, and with greater confidence.
Mixed reality within frontline.io supports:
- Real-time Remote Support with AR overlays
- Interactive procedures anchored to physical assets
- Immersive Room sessions that combine virtual collaboration with real-world context
- Hands-free access to training and support materials
- Enhanced accuracy and efficiency in live operations
For more details on Mixed Reality Operations, please explore the links below:
AR Remote Support
frontline.io’s AR Remote Support provides real-time assistance through augmented reality, helping teams resolve issues quickly and efficiently no matter where they are. This feature connects users with remote experts who can guide them through procedures using live video, voice and chat, all enhanced by speech-to-text closed captioning for seamless global communication.
Designed to reduce downtime and improve first-time fix rates, AR Remote Support is ideal for field technicians, maintenance teams, and support staff working in complex or remote environments. It ensures that expert help is always available, without the need for travel or delays.
Teams can use AR Remote Support to:
- Connect with remote experts for live, visual guidance
- Share real-time video, voice, and chat for seamless communication
- Use speech-to-text technology for live translation through closed captions
- Resolve issues faster and more accurately
- Minimize travel and reduce operational delays
For more details regarding AR Remote support, please explore the links below:
Technical Details
Capabilities
Backend Implementation
Integration
Capabilities
frontline.io is built around its core Digital Twin technology, which serves as the foundation for a wide range of advanced XR solutions. The platform supports extremely detailed models, including assemblies with over 200,000 parts, and can convert virtually any CAD file into a lightweight, optimized digital twin that runs smoothly across all supported devices, including mobile, desktop, tablets, AR/VR headsets, and web browsers.
The platform includes a comprehensive toolbox for content creation and management, featuring:
- A Digital Twin editor for asset configuration
- An animation builder for dynamic visual sequences
- A flow builder for interactive procedures
- Object target setting for AR tracking
- A metadata editor for enhanced asset tagging and searchability
Frontline.io also offers one of the most extensive sets of XR applications in the industry, including:
- Visual Remote Assist
- Immersive Room
- Digital Twin Scene Viewer
- 3D Parts Catalog
- Interactive Flows and Procedures
- Analytics Dashboard
- IT Management Tools
- Third-party system integrations
Built on a secure, cloud-based architecture, frontline.io is designed for enterprise-grade reliability and scalability. The platform is SOC 2 Type II certified, ensuring high standards for data protection, access control, and operational security.
Backend Implementation
frontline.io has a robust platform infrastructure for streamlined user management, analytics, and collaboration. It offers secure data handling, seamless integration with third-party apps, and efficient staging capabilities.
Integration
frontline.io is designed with connectivity in mind, enabling seamless integration with other systems across the customer’s ecosystem. The platform supports secure, bidirectional communication between frontline.io and external applications, allowing data to flow smoothly in and out of the system.
Connectors can be either standard or customized to meet specific business needs. This flexibility allows frontline.io to integrate with a wide range of enterprise platforms, including CRM, LMS, ERP systems, data warehouses, and more.
Current integrations include:
- Docebo LMS
- ServiceNow CRM
- Power BI by Microsoft
- Google Analytics
As the customer base grows and integration demands increase, the list of supported solutions continues to expand — ensuring frontline.io remains adaptable to evolving enterprise environments.
Supported Devices
frontline.io is designed to be a cross-platform application, allowing users to access the same projects over multiple devices. To achieve this, frontline.io is currently supported on
PC
Mobile
AR
VR
Web
PC
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Mobile
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AR
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VR
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Web
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For more technical details on hardware, see Hardware Recomendations
Any Questions?
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