frontline.io introduces a new feature for remote support calls when expanding a video stream – the addition of a "High-Resolution Image" button on the toolbar.
During remote support calls, users can now freeze the video stream and capture detailed images, enabling quicker and more precise issue resolution.
When expanding a video stream in a remote support call, there is a new button on the toolbar: HD (High-resolution image)
When pressing the button the video stream will stop and the image shown on the video stream will be a high-resolution image.
The image will have a zooming feature:
The user is able to zoom while the video is paused, using the scroll wheel (in mobile pinch to zoom)
While zooming, annotations are still available for use.
The user is able to drag while the video is paused and zoomed using these hotkeys:
clicking on the scroll wheel (in mobile just pinch to zoom, no drag)
right click and drag
ctrl + left click and drag
When the video is un-paused, it instantly reverts to its original non-zoomed state.
Moreover, a "Download" button becomes available when the video is paused, enabling users to download the image (without the added drawings).
Note: The download feature is accessible for Android and PC users.