Closed Captions: Enhancing Communication in Remote Support Meetings

Introduction

We are excited to unveil a brand new feature in the frontline.io app that will revolutionize your remote support meetings. Say hello to Close Captions! With Closed Captions, you can now enjoy real-time captions during your conversations with colleagues and end-users, ensuring clear and accessible communication for all.

Getting Started

To make the most of this new feature, follow these simple steps:

Spot the Closed Captions Button: When you enter a meeting, keep an eye out for the newly added Closed Captions button.

• Activate Closed Captions: Click the Closed Captions button to enable captions for the ongoing meeting. Once activated, the spoken words will be instantly transcribed into text, and displayed on your screen.
  

1. Choose Your Language: Upon activating Closed Captions, you'll have the option to select your preferred language. Click on the gear icon, and a window will pop up, presenting you with a range of available languages to choose from.
   

1. Set Your Preferred Language: In the language selection window, simply pick the language that you feel most comfortable with. By doing so, you'll inform the system about your language preference for displaying the close captions accurately. the languages available are:
   

1. English

1. French

1. Italian

1. German

1. Spanish

1. Portuguese

1. Japanese

1. Korean

1. Chinese

1. Russian

1. Indonesian Bahasa
   

Multilingual Experience


​It's important to note that your conversation partner on the other end of the screen will also have the same options. They can select a different language if desired, allowing them to read the close captions in their preferred language through live translation during the meeting.

Conclusion


The addition of the Closed Captions feature in the frontline.io app brings a new level of accessibility and inclusivity to your remote support meetings. Now, you can seamlessly communicate with your colleagues and end-users while benefiting from real-time captions tailored to your preferred language. Embrace this powerful tool and experience enhanced communication like never before

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