Remote Support - Meeting Dashboard Explained

Introduction

Welcome to the Meeting Dashboard! If you've been using the Remote Support Dashboard, you've already taken the first step in collaborating remotely. Now, we'll guide you through the Meeting Dashboard's main features, such as joining meetings, screen sharing, using the chat function, and more. Let's dive in!

If you haven't read the article Remote Support - Dashboard Explained please do before you proceed.

Remote Support Meeting Dashboard

To help you navigate the Meeting Dashboard and stay focused on your remote support tasks, we've put together this guide to the key buttons and features. Whether you're new to remote collaboration or just starting with the Meeting Dashboard.

After clicking on the previews screen the "Start Meeting" button you will find yourself in the meeting room.

When you start a call, you'll see your avatar icon in the center of the screen, and you'll be the only one in the meeting. Before you invite others to join, let's take a look at the buttons around your avatar.

Remote Support Bar

Chat button

Here, you can chat with your coworkers inside the meeting and send notes, links to files, or videos. It's a great way to share information and collaborate in real-time.

Participants button

The Participants button lets you view all the current meeting attendees, and you can add more participants by clicking the "Add people" button.

Closed Caption

Turn On/Off Live translation in your chosen language

Microphone button

The Microphone button allows you to mute or unmute your microphone during the meeting

Camera button

the Camera button lets you turn your camera on or off.

Share screen button

The Share Screen button allows you to select the screen you want to share with other participants in the meeting.

Hang up button

When you're ready to end the call, click the Hang Up button.

Setting

The Settings button lets you choose your default camera and microphone for the meeting.

Minimize

The Minimize button allows you to minimize the Meeting window so that you can continue to interact with other features of the frontline.io app.

Information

The information icon provides you with access to your meeting information, such as the ID, password, and meeting link, which you can share with others.

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Starting the Meeting

Before starting the meeting, you need to add participants to join the meeting.

To do this, click on the "Participants" button located at the bottom of the meeting window. This will open a side panel where you can see all the participants currently in the meeting. From here, you can add more participants by clicking on the "Add People" button. Once all the participants are added, you can start the meeting and begin the discussion

Add people button

To add participants to the meeting, you can use either the Workspace User method or the Call Device method.

Workspace User
This method is similar to the Remote Support Dashboard. You can choose a contact that is in the same workspace you are in by clicking on the phone icon next to their name. This will add them to the meeting.

Call device

Using this method, you can enter the device number of your contact to start the call. The device ID number can be found at the top of the Remote Support Dashboard. The other user needs to send it to you.

Once your invited participants answer the call on their devices, you will see them in the Participants Tab, and a new Avatar Window will be displayed next to yours.

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Hello there, How I can help you?

Now. there are two or more people at the meeting, so what's next?

After connecting with another user, new features will become available to enhance your meeting experience.

(Note: for a complete overview of Remote Support capabilities, please refer to this article.)

You'll notice a new icon next to the camera screen that allows you to maximize your own or another participant's screen as the main view for the meeting (this only changes the view for you).

To return to viewing all participants' screens, simply click the button located below.

Annotations

When viewing another participant's screen, you can interact with it by drawing, pointing, or directing their attention to a specific area.

At the top of the screen, you'll find an arrow tab that opens a menu with several options:

Pause

(only available on supported devices)
Pauses the screen for easy drawing or marking, and takes a screenshot so you can work without having to ask the other person to stop moving.

Undo (back arrow)

Acts as an undo function for previous drawings.

Remove All (trash bin)

Removes all the drawings that you've added to the screen.

To close the top menu, just click the bottom arrow.

Draw button

Will open for you a new tab.

Draw

Allows you to draw on the other user's screen.

Beacon

A small circle flashes on the other user's screen to grab their attention.

Marker

A small arrow can be used to point to multiple areas on the other user's screen.

Color

Choose your preferred color for drawing.

Conclusion

Now that you are familiar with the Meeting Dashboard and its features, you can start creating meetings and collaborating with your coworkers efficiently. If you have any questions or need further assistance with Remote Support, please do not hesitate to contact our Support team, who will be more than happy to help.

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