Remote Support: High-Resolution Image Capturing

Frontline.io now includes an option for capturing high-resolution images during remote support calls. The "request HD" button on the toolbar allows users to freeze the video stream and capture a detailed image. This enhancement enables faster and more accurate issue resolution.

When expanding a video stream, simply press the top button to stop the stream and display a high-resolution image of the current video frame.

• The image will have a zooming feature:

  • The user is able to zoom while the video is paused, using the scroll wheel (in mobile pinch to zoom)

  • While zooming, annotations are still available for use.

  • The user is able to drag while the video is paused and zoomed using these hotkeys:

    • clicking on the scroll wheel (in mobile just pinch to zoom, no drag)

    • right click and drag

    • ctrl + left click and drag

  • When the video is un-paused, it instantly reverts to its original non-zoomed state.
    

  
  

• Moreover, a "Download" button becomes available when the video is paused, enabling users to download the image (without the added drawings).

Note: The download feature is accessible for Android and PC users.

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