| Title | Description |
| Item Title | Value: The title of the item run in that session |
| If more than one item was viewed (i.e.- Go to) the title will be of the first one that the user opened | |
| The title is the current title of the item, as of downloading the excel file | |
| Member name | Value: User name of the user that ran the item in that session |
| If the user was a guest the value will be: Guest | |
| Member Email | Value: Registered Email of the user that ran the item in that session |
| If the user was a guest the value will be: N/A | |
| Member role (field) | Value: The Field role of the member that ran the item |
| One of the following: Operator; Operator MR, field service engineer; Service support expert; Instructor; Service support manager. | |
| If the user was a guest the value will be: Guest | |
| If no field role, the value will be: N/A | |
| No. of Steps viewed | Value: A numeric value indicating the amount of unique nodes that the user viewed in that session |
| The value can also be more than the actual amount of nodes if for example there is a "go to" in the procedure | |
| If the item wasn't a flow (e.g.- digital twin; media), then the value will be: N/A | |
| Duration | Value: the amount of time the item was running |
| In the following format: HH:MM:SS (e.g.- 00:26:52) | |
| There is a value for this field no matter what item was viewed | |
| Device type | Value
is one of the following:
|
| Mode | Value:
The name of the mode at which the flow ran If not relevant the value will be: N/A |
| Test | Value: "Yes" or "No" |
| Score | Value: A numeric value indicating the score of that session if it was a test |
| If
the session wasn't a test, value wlll be: N/A |
|
| Date | Value: The date the session started |
| Format: Mmm dd, yyyy (e.g.- Jan. 09, 2025) | |
| Time | Value: The time the session started as experienced by the member who ran the item |
| Format: HH:MM:SS, [time zone] (e.g.- 13:30:09, GMT +2) |
| Description | |
| Item Title | Value: The title of the item run in that session |
| If more than one item was viewed (i.e.- Go to) the title will be of the first one that the user opened | |
| The title is of current title of the item, as of downloading the excel file | |
| Project name | Value: The title of the project of the item run in that session |
| The title is the current title of the project, as of downloading the excel file | |
| Member name | Value: User name of the user that ran the item in that session |
| If the user was a guest the value will be: Guest | |
| Member Email | Value:
registered email of the user that ran the item in that session If the user was a guest the value will be: N/A |
| Member role (field) | Value: The Field role of the member that ran the item |
| One of the following: Operator; Operator MR, field service engineer; Service support expert; Instructor; Service support manager. | |
| If
the user was a guest the value will be: Guest If no field role the value will be: N/A |
|
| No. of Steps viewed | Value: A numeric value indicating the amount of unique nodes that the user viewed in that session |
| The value can also be more than the actual amount of nodes if for example there is a "go to" in the procedure | |
| If the item wasn't a flow (e.g.- digital twin; media), then the value will be: N/A | |
| Duration | Value:
the amount of time the item was running In the following format: HH:MM:SS (e.g.- 00:26:52) There will be a value for this field no matter what item was viewed |
| Device type | Value
is one of the following:
|
| Mode | Value: The name of the mode at which the flow ran |
| If not relevant value will be: N/A | |
| Test | Value should be: "Yes" or "No" |
| Score | Value: A numeric value indicating the score of that session if it was a test |
| If the session wasn't a test, value will be: N/A | |
| Date | Value: The date the session started |
| Format: Mmm dd, yyyy (e.g.- Jan. 09, 2025) | |
| Time | Value: The time the session started as experienced by the member who ran the item |
| Format: HH:MM:SS, [time zone] (e.g.- 13:30:09, GMT +2) | |
| Flow Feedback | 1-5/
NA |
| Item name | Description |
| Meeting Title/ currently is Room name | Value: The name given by the user or generated by the system, if not- "N/A" |
| Meeting ID / currently Room ID | Value: The unique number given to every meeting by the system |
| No. of participants | Value: A numeric value indicating the amount of people that entered the meeting at some point |
| Every user is counted once even if they close and re-enter the meeting | |
| Number takes in to account the host and participants | |
| Date | Value: The date the meeting started |
| Format: Mmm dd, yyyy (e.g.- Jan. 09, 2025) | |
| Time | Time meeting started as experienced by the host, |
| Format: HH:MM:SS, [time zone] (e.g.- 13:30:09, UTC) | |
| Duration | Value:
the duration of the meeting from when opened until there is no one left in
the call Format: HH:MM:SS (e.g.- 00:26:52) |
| Host | Value: The user name of the defined host in the meeting |
| Host email | |
| Host role (field) | Value: The Field role of the user that is defined as the host |
| One of the following: Operator; Operator MR, field service engineer; Service support expert; Instructor; Service support manager | |
| If none: value will be N/A | |
| Host device type | Value is one of the following: Desktop (for windows and Mac); Handheld (for android and iOs); Web (for any time web was used, even if on mobile), AR device (For anytime any type of AR glasses were used) |
| Host Device ID | Value:
The 9 digit number as displayed in the remote support section of the native
apps If host used the web the value will be: N/A |
| Participants names | Value: User name of all participants (Anyone that was in the room is counted, even if not at the same time) |
| If more than one participant, all names will be in the same cell, in a different line | |
| Guest will be included in the following format: [name]- Guest | |
| Participants Emails | Value: Registered email of all participants mentioned in the previous cell (i.e.- Participants name) |
| If guest Value will be: N/A | |
| If there is more than 1 participant in the call then all device emails will be in the same cell | |
| The sorting of the emails, in the cell, will be in respect to the sorting in the "Participants name" cell | |
| Participant Device ID | Value of the fields will be the specific device ID used by the user in that specific call |
| If the user was using remote support via the web, then the value of the field will be N/A | |
| If there is more than 1 participant in the call then all device ID's will be in the same cell | |
| The sorting of the ID's, in the cell, will be in respect to the sorting in the "Participants name" cell | |
| Participants Device Type | Same logic as "host device type" |
| Items viewed in meeting | Value: The full title of any knowledge base item that ran, overlapping the time of the meeting, by one of the participants |
| If more than one item ran, all titles will be in the same cell, in a different line | |
| Info shared | |
Item Name | Description |
| Join date | Existing (currently at Super Admin level) |
| Last active date | Existing (currently at Super Admin level) |
| Last headset login date | Existing (currently at Super Admin level) |
| Headset version | Existing (currently at Super Admin level) |
| Last pc login date | Existing (currently at Super Admin level) |
| Pc version | Existing (currently at Super Admin level) |
| Parent workspace | Existing (currently at Super Admin level) |
| WS Owner | Existing (currently at Super Admin level) |
| Workspace name | Existing (currently at Super Admin level) |
| Name of Sub-Workspace | Available in Workspace column |
| Expiration date | Available in Channel - Report (release Q2) |