Frontline.io is a SaaS platform that simplifies training, support, and analytics through Digital Twin and AR/VR technology, reducing costs and enhancing user experience.
What is Remote Maintenance and Support?
Frontline.io's Remote Maintenance and Support feature offers interactive procedures and tutorials using the Digital Twin, enabling real-time help from technicians.
What is the Parts Catalog?
The Parts Catalog is a 3D virtual library of parts and assemblies for easy selection, highlighting, and interaction within the Digital Twin.
What is a Workspace?
A workspace contains your company's projects, procedures, tasks, and troubleshooting options, accessible via a unique URL.
What does a Workspace include?
A workspace includes projects, procedures, a media library, user management, tasks, and analytics.
Is Frontline.io compatible with Windows 11?
Yes, Frontline.io runs on Windows 11.
Where are recordings saved?
Recordings are saved at: C:\Users\[username]\Documents\Frontline Recordings
How do I exit full screen?
Press Alt + Enter to exit full screen.
How do I select parts?
- For mouse:
Ctrl + Click to select/unselect, Alt + Click to isolate selection. - For mobile/tablet: Long press to select, tap outside to unselect.
How long does it take to build a Digital Twin model?
It takes up to 24 hours to generate a Digital Twin, including the Parts Catalog.
Frontline.io supports formats like FBX, STEP, X_T, SDLC, and more.
Is there a model size limit?
No, Frontline.io supports models with hundreds of thousands of parts.
What devices are supported?
Frontline.io supports PCs, iOS, Android, HoloLens, MagicLeap, and VR headsets.
What are the benefits of the Parts Catalog?
It reduces costs, prevents errors, and allows easy management of spare parts.
Where is the Parts Catalog stored?
The catalog is securely stored in a global cloud.
Can I modify the Parts Catalog?
Yes, you can edit, highlight, hide, and extract parts as needed.
Can I create a spare parts list?
Yes, you can create and share spare parts lists with customers.
Do I need an internet connection to use Frontline.io?
After downloading, you can work offline.
Yes, integration with leading LMS and CRM systems is available.
Yes, you can easily edit metadata within the Parts Catalog.
Who can edit parts in the catalog?
Only authorized staff can make edits based on platform policies.
Do I need special skills to create procedures or animations?
No special skills are needed. We provide training, or we can create them for you.
Does Frontline.io offer reporting and analytics?
Yes, we provide comprehensive reporting and analytics.
Is data stored on Frontline.io secure?
Yes, all data is encrypted.
How can I share my Digital Twin?
Click the Share button in the Digital Twin Editor to share a link or QR code.
Can I view my Digital Twin in the Editor?
Yes, click 'Run' at the top of the page to view it on different platforms.
Where are Frontline.io servers located?
Data is stored in Frankfurt, with global servers for optimal call quality.
What is an ID number?
Each device has a unique 9-digit ID found in the Remote Support Dashboard.
How do you create 3D models?
3D models can be created using software, scanning, CAD, motion capture, or 3D printing.
What languages does Frontline.io support?
English (US/UK), French, Italian, German, Spanish (ES/MX), Portuguese (PT/BR), Japanese, Korean, Chinese (Simplified/Traditional), Russian.
How do I update the Frontline app?
Close the app, delete the "Frontline" folder in %appdata%\LocalLow\LLS, and reinstall the latest version.