Remote Support: Joining a Remote Support Call

Joining a Remote Support Call through the Web

• Access to remote support call in browser using the received deep-link. (The deep link is created by scheduling a call or available during a call currently in progress) 
• Once the link is clicked the user will be directed to a web page giving them the ability to choose from the following 3 options:
  • Download frontline.io app
  • Continue call in browser
  • Open in frontline.io

Continue call in browser

Once clicking on "continue in browser" the user is redirected to a "Join call page" with the following abilities:

• Prematurely mute and\or stop video sharing
• Insert their name in text field
• Press "Join" button (is enabled only after user inserts a name)

Functionality

• Annotations on the screen are available but the annotations will be only on screen and not locked to a real object
• Chat is available to all users in the call
• Call info is available to all users in the call

Note:

Users joining the call using the frontline.io application enjoy more capabilities then web users:  

• App users can add participants or view the list of participants
• App users can minimize the application, in this case the call screens
• App users can share their screen