Joining a Remote Support Call through the Web
- Access to remote support call in browser using the received deep-link. (The deep link is created by scheduling a call or available during a call currently in progress)
- Once the link is clicked the user will be directed to a web page giving them the ability to choose from the following 3 options:
- Download frontline.io app
- Continue call in browser
- Open in frontline.io
Continue call in browser
Once clicking on "continue in browser" the user is redirected to a "Join call page" with the following abilities:
- Prematurely mute and\or stop video sharing
- Insert their name in text field
- Press "Join" button (is enabled only after user inserts a name)
Functionality
- Annotations on the screen are available but the annotations will be only on screen and not locked to a real object
- Chat is available to all users in the call
- Call info is available to all users in the call
Note:
Users joining the call using the frontline.io application enjoy more capabilities then web users:
- App users can add participants or view the list of participants
- App users can minimize the application, in this case the call screens
- App users can share their screen
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