Remote Support is a feature available in frontline.io that allows users to receive interactive assistance for maintenance and support tasks.
In addition to text-based guidance for procedures, Remote Support in frontline.io also allows for video calls with technicians. This means that users can communicate with technicians face-to-face and receive more personalized assistance.
This feature helps to reduce the need for on-site assistance, which can save time and resources.
Navigating through the Remote Support feature for the first time can be a bit overwhelming, but don't worry - with the right guidance, it can become a breeze. In this explanation, we'll go over some helpful tips on how to efficiently navigate through the Remote Support feature.
For more information, please see the video below.