Remote Support Function
Add participants during a remote support call
Invite additional participants during a call (Max. 4)
During a Remote Support Session:
(Location: bottom toolbar)
“Participants" button, shows amount of participants in the current call
To add participants:
Click Participants button:
Participants panel opens
The panel shows a list of the participants with indication who is the host
On top of the list click the "add people" button
A pop up window will open Pop-up shows two tabs: "Workspace Users" and “Call Device” Workspace Users tab:
"not connected users"
Hovering over a user shows the options:
"Send invite link"
If "call" option is clicked the specific user will be added to participants list in panel with the status: "Dialing..."
If "send invite link" is clicked the "invite info" will be send to the specific user. The inviting user will receive an indication the link was sent successfully
Call Device tab:
Insert a phone number
Press "Call" button
Note: The Call button will be disabled till all numbers are inserted